Q. What is the preferred method and best cleaning Steam or Dry Cleaning?
A. Steam cleaning is the only thorough restoration clean you can perform on carpets. Dry cleaning is great if you want to refresh your carpets and best for lightly soiled carpets. Silverstar trained technicians will assess your carpets before they start the job and meet your requirements.

Q. Do you move the furniture?
A. Our regular pricing includes moving most sofas, chairs, end tables, and other light items of furniture. Beds, dressers and heavier pieces are left in places under our regular pricing structure. These items can be moved upon request, however, the homeowner must remove all electronic items and breakables from any item of furniture that you would like us to move.

Q.How soon can I walk on it?
A. You can walk on it immediately after cleaning by wearing socks or house slippers. Wait 24 hours before removing Styrofoam blocks and plastic tabs that are put in places to protect the furniture and carpet.

Q. How long does it take for my carpets to dry after being Steam Cleaned?
A. It will depend on the dwelling, circulation and heat that is needed to dry the carpets from 6-24 hours. Some carpets may still feel slightly damp for up to 24 hours depending on the fiber type and soiling condition. This is normal and will not cause any problems. Always open the windows and get more fresh air in it will also help to dry the carpets after being Steam Cleaned.

Q.Can you get out stains?
A. With the experienced and expertise our company has, we are known for being able to get out difficult spots. If a spot is removable, we have what it takes to get it out. Our vans are stocked with many specialty-spotting agents. However, please understand that there are some things that can cause permanent stains. They include, But are not limited to things with dyes, like red, yellow. Blue or green.

Q. My carpet has bleached or faded spots, can you correct that?
A. If there is colour loss in the carpet, It may be able to be spot dyed, or we can do a carpet repair for you by replacing that area of carpet with another piece from the closet.

Q. Do you recommend Carpet Protector after cleaning?
A. Carpet protector is strongly recommend as it can prevent many permanent stains, assist in resisting traffic area damage and make future cleaning more effective. Regular foot traffic removes much of the factory protection from your carpets, leaving your carpet unprotected could allow permanent stains, premature wear and cause a lower appearance level.

Q. How often should I clean my carpets?
A.Specialists state that carpets should be professionally cleaned 2 times per year.

Q. Can your cleaning agents be harmful, especially to babies?
A. We use safe environmentally products to clean the carpet and use caution at all times.

Q. Is your work guaranteed?
A. Silver Star guarantees to provide a service that you will be completely satisfied with. If you are not satisfied with our service call us within 48 hours, we will revisit your home or business and correct any reasonable problem.